تنزيل او تحميل كتاب Impact of Organizational Culture on Quality Management
وصف الكتاب : Impact of Organizational Culture on Quality Management
A case study in a manufacturing unit
Master of Science Thesis in Quality and Operations Management
ELIN GRÖNDAHL
LOVISA MARTINSSON
Department of Technology Management and Economics
Division of Quality Sciences
CHALMERS UNIVERSITY OF TECHNOLOGY
Gothenburg, Sweden, 2011
Report No. E2011:025
Master of Science Thesis
ELIN GRÖNDAHL
LOVISA MARTINSSON
Examiner: Henrik Eriksson
Tutor, Chalmers: Marcus Assarlind
Tutor, Hilti Group: Pascal Jud
Department
Table of Content
1 Introduction .................................................................................................................................................... 1
1.1 Background ............................................................................................................................................ 1
1.2 Purpose .................................................................................................................................................. 2
1.3 Disposition ............................................................................................................................................. 2
2 Method ........................................................................................................................................................... 5
2.1 Selection of Research Strategy .............................................................................................................. 5
2.2 Action Research ..................................................................................................................................... 6
2.3 Data Collection Methods ....................................................................................................................... 7
2.4 Data Analysis Method ............................................................................................................................ 9
2.5 Research Quality .................................................................................................................................. 10
3 Theoretical Framework ................................................................................................................................ 11
3.1 Organizational Culture ......................................................................................................................... 11
3.2 Empowerment ..................................................................................................................................... 17
3.3 Quality Management Practices ........................................................................................................... 19
3.4 Corrective and Preventive Actions ...................................................................................................... 23
3.5 Impact of Organizational Culture on Quality Management Practices ................................................. 25
4 Empirical Study ............................................................................................................................................. 29
4.1 The Desired Hilti Culture...................................................................................................................... 29
4.2 Structure of the Unit and its Quality Management ............................................................................. 30
4.3 Relations and Communication ............................................................................................................. 33
4.4 Organizational Focus ........................................................................................................................... 34
4.5 Participation in Improvement Projects ................................................................................................ 36
4.6 Encouragement by Goal Setting .......................................................................................................... 36
5 Analysis ......................................................................................................................................................... 39
5.1 Cultural Prerequisites - Existing Culture .............................................................................................. 39
5.2 Quality Management Practices Suitable for the Existing Culture ........................................................ 44
6 Conclusion .................................................................................................................................................... 51
7 Discussion ..................................................................................................................................................... 55
7.1 Cultural Research ................................................................................................................................. 55
7.2 Connection between Culture and Quality Management..................................................................... 55
7.3 Authors’ Reflections ............................................................................................................................ 56
8 References .................................................................................................................................................... 59
9 Appendix ..........................................................................................................................................................i
عدد مرات التحميل : 1637 مرّة / مرات.
حجم الكتاب عند التحميل : 1.2 ميجا بايت .